Bundaberg RSL Club – Privacy Policy
1. Introduction
Bundaberg RSL Club (“the Club”, “we”, “our”, “us”) is committed to protecting the privacy of our members, guests, employees, and all individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state legislation.
By accessing our website, utilising our services, or providing your personal information, you consent to the terms of this Privacy Policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
– Full name, date of birth, address, email, and phone number
– Membership details, payment information, and transaction history
– Gaming activity and visitation data as required under legislation
– CCTV images for safety and security
– Employment or contractor details
– Marketing preferences and communication interactions
– Information collected through cookies, website analytics, and digital forms
We only collect personal information necessary for our functions and operations as a licensed club.
3. How We Collect Personal Information
We may collect information when you:
– Apply for or renew membership
– Enter the Club premises
– Participate in promotions, events, or gaming activities
– Use our website, Wi-Fi, digital platforms, loyalty system, or mobile apps
– Apply for employment
– Interact with our team by phone, email, or in person
We also collect information through:
– CCTV security systems
– Website analytics tools
– Third‑party service providers who support our operations
4. Why We Collect Personal Information
We collect your information to:
– Manage membership accounts and verify identity
– Comply with legal and regulatory obligations (including liquor, gaming, taxation, AML/CTF, and government reporting)
– Provide products, services, and customer support
– Conduct marketing, promotions, and loyalty programs
– Improve Club operations, security, and visitor experience
– Maintain safety and security through surveillance systems
5. Use and Disclosure of Personal Information
We may use or disclose your information to:
– Regulatory bodies (Liquor and Gaming authorities, AUSTRAC, ATO, QLD Police)
– Third‑party service providers including:
– Marketing and digital service providers
– Loyalty program operators
– IT and website hosting companies
– Security and surveillance contractors
– Approved Club affiliates and partners
– Legal and financial advisers
We do **not** sell your personal information.
6. Direct Marketing
We may send promotional and informational material through:
– Email
– SMS
– Mail
– Social media
– Digital advertising
You may opt out of marketing at any time by using the unsubscribe link or contacting the Club directly.
7. Data Storage and Security
We take reasonable steps to safeguard your information from loss, misuse, unauthorised access, alteration, or disclosure. This includes:
– Secure digital systems and firewalls
– Staff training and confidentiality agreements
– Access‑restricted storage
– Compliance with the Australian Privacy Principles
8. CCTV and Surveillance
The Club uses CCTV for safety, security, and compliance. Footage may be shared with law enforcement or regulatory bodies when required by law.
9. Access and Correction of Personal Information
You may request access to or correction of personal information we hold about you by contacting the Club. Identification may be required to protect your privacy.
10. Cookies and Website Analytics
Our website uses cookies and analytics tools to:
– Improve site performance
– Personalise user experience
– Monitor marketing effectiveness
You may disable cookies in your browser settings, though some website functions may be affected.
11. Third‑Party Websites
Our website may contain links to external sites. The Club is not responsible for the privacy practices of third‑party websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact Us
For privacy enquiries or requests:
Bundaberg RSL Club
Email: info@bundabergrslclub.org
Website: www.bundabergrslclub.org
Address: 23-25 Quay Street, Bundaberg QLD 4670